![]() ![]() Unplug any USB cable, if any, before doing this.ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. If the issue persists, let's do a root uninstall and reinstall of the software: Use this link for details on using the HP Print and Scan doctor: Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc. Welcome to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Click here for instructions on how to install the Brother CUPS driver. To delete the generic driver, highlight it and click - (minus). You're using a bu ilt-in or generic printer driver. It does not have the full capabilities of the Brother CUPS driver, may be missing options supported by the Brother machine, and may print slower. If the driver states AirPrint, BrScript, or does not specify CUPS, then the Brother Original driver has not been installed. If the driver listed is the Brother CUPS driver, then the Brother Original Driver has been fully installed. Make sure that the "Kind" listed is a Brother CUPS driver. Click on the Brother printer in the list.Ĥ. Under " Hardware" click the Printers & Scanners icon (May be Print & Scan or Print & Fax depending on your operating system.)ģ. From the Apple Menu or in the Dock, select System Preferences.Ģ. If your model's download page does not have a driver for a specific operating system, then it is not supported in that operating system.ġ. Not all models support each operating system listed. Click on your operating system for instructions on how to add the Brother Original printer driver. Reinstall the Brother Original Driver, which can be downloaded from. Click Yes to confirm that you want to delete the driver.Ĭ. Right-click on the Brother printer driver and left-click on Delete or Remove Device (depending on your operating system). To uninstall the generic driver and install the Brother Original Driver, do the following:Ī. You're using a bu ilt-in or generic printer driver. It does not have the full capabilities of the Brother Original driver, may be missing options supported by the Brother machine, and may print slower. Generic Built-in Driver (Does not support all features)Ĥ. Click OK to close the dialog box, and go to step 4 below. If the driver is missing these options, or looks like the screenshot below, then the Brother Original driver has not been installed. If the driver has the Advanced tab or Support button, then the Brother Original Driver has been fully installed. Verify that the driver has an Advanced tab or Support button. Right-click on the Brother machine and left-click on Printing preferences.ģ.
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